Failed to initialize the API. (NT100A1)
Hey Guys, I am trying to start work with NT100A1. But it is reporting this Warning: Failed to initialize the API.
C:\Program Files\Napatech3\bin>diagnostics
diagnostics (v. 3.29.22.55-670bdf73)
==============================================================================
>>> Error: NT_Init failed. Code 0x40000000 = The operation completed successfully.
C:\Program Files\Napatech3\bin>monitoring
C:\Program Files\Napatech3\bin>ntlog
ntlog (v. 3.29.22.55-670bdf73)
==============================================================================
>>> Warning: Failed to initialize the API.
>>> Not able to read low level driver log
>>> Is the driver loaded?
Log level mask: 0x07
Log display mask: 0xFF
————————-+——–+———+—–+————-+——————————————————————
Timestamp | PID | LogType | Src | Rel | Log entry
————————-+——–+———+—–+————-+——————————————————————
10/20/25 10:06:35.175000 | 5980 | INFO | OSS | 55-670bdf73 | Starting ntservice (v. 3.29.22.55-670bdf73)
10/20/25 10:06:35.175000 | 5980 | INFO | OSS | 55-670bdf73 | NtMain::init: UID=0 GID=0 EUID=0 EGID=0
10/20/25 10:06:35.175000 | 5980 | INFO | OSS | 55-670bdf73 | NtMain::init: PID=5980 PPID=0 PGRP=0
10/20/25 10:06:35.175000 | 5980 | INFO | OSS | 55-670bdf73 | NtMain::init: Executable: C:\Program Files\Napatech3\bin\ntservice.exe
10/20/25 10:06:35.175000 | 5980 | INFO | OSS | 55-670bdf73 | NtMain::init: WorkingDir: C:\WINDOWS\system32
10/20/25 10:06:35.175000 | 5980 | INFO | OSS | 55-670bdf73 | NtMain::init: NtCommand:
10/20/25 10:06:35.175000 | 5980 | INFO | OSS | 55-670bdf73 | NtMain::init: NtRootEnv: C:\Program Files\Napatech3
10/20/25 10:06:35.175000 | 5980 | INFO | OSS | 55-670bdf73 | NtMain::init: NtRootDir: C:\WINDOWS\system32
10/20/25 10:06:35.175000 | 5980 | INFO | OSS | 55-670bdf73 | NtMain::init: NtIniFile: C:\Program Files\Napatech3\config\ntservice.ini
10/20/25 10:06:35.175000 | 5980 | INFO | OSS | 55-670bdf73 | NtMain::init: NtIniDir: C:\Program Files\Napatech3\config\
10/20/25 10:06:35.175000 | 5980 | INFO | OSS | 55-670bdf73 | NtMain::init: NtNtplFile:
10/20/25 10:06:35.175000 | 5980 | INFO | OSS | 55-670bdf73 | NtMain::init: NtNtplDir: NA
10/20/25 10:06:35.175000 | 5980 | INFO | OSS | 55-670bdf73 | NtMain::init: IniFile CreateMode: normal
10/20/25 10:06:35.175000 | 5980 | INFO | OSS | 55-670bdf73 | NtMain::init: HlpFile CreateMode: normal
10/20/25 10:06:35.178000 | 5980 | ERROR | OSS | 55-670bdf73 | No adapters found
10/20/25 10:06:35.178000 | 5980 | ERROR | OSS | 55-670bdf73 | Failed to open libntos
10/20/25 10:06:35.178000 | 5980 | ERROR | OSS | 55-670bdf73 | NtMain::init: Init Fail: 853
10/20/25 10:06:35.178000 | 5980 | ERROR | OSS | 55-670bdf73 | ********************************************************************
10/20/25 10:06:35.178000 | 5980 | ERROR | OSS | 55-670bdf73 | * Something failed during init. *
10/20/25 10:06:35.178000 | 5980 | ERROR | OSS | 55-670bdf73 | * Please check the complete log for more info. *
10/20/25 10:06:35.178000 | 5980 | ERROR | OSS | 55-670bdf73 | ********************************************************************
10/20/25 10:10:13.862000 | 4884 | ERROR | OSS | 55-670bdf73 | Failed to map shared memory for the events
10/20/25 10:10:13.862000 | 4884 | ERROR | OSS | 55-670bdf73 | NtOs_NamedEventsOpen failed with error 0: The operation completed successfully.
10/20/25 10:10:13.862000 | 4884 | ERROR | API | 55-670bdf73 | [adapterinfo] Failed attaching to named events: is the nt3gd driver loaded and ntservice running ?
10/20/25 10:11:30.553000 | 2216 | ERROR | OSS | 55-670bdf73 | Failed to map shared memory for the events
10/20/25 10:11:30.553000 | 2216 | ERROR | OSS | 55-670bdf73 | NtOs_NamedEventsOpen failed with error 0: The operation completed successfully.
10/20/25 10:11:30.553000 | 2216 | ERROR | API | 55-670bdf73 | [diagnostics] Failed attaching to named events: is the nt3gd driver loaded and ntservice running ?
10/20/25 10:12:53.307000 | 26088 | ERROR | OSS | 55-670bdf73 | Failed to map shared memory for the events
10/20/25 10:12:53.307000 | 26088 | ERROR | OSS | 55-670bdf73 | NtOs_NamedEventsOpen failed with error 0: The operation completed successfully.
10/20/25 10:12:53.307000 | 26088 | ERROR | API | 55-670bdf73 | [monitoring] Failed attaching to named events: is the nt3gd driver loaded and ntservice running ?
10/20/25 10:13:08.591000 | 25476 | ERROR | OSS | 55-670bdf73 | Failed to map shared memory for the events
10/20/25 10:13:08.591000 | 25476 | ERROR | OSS | 55-670bdf73 | NtOs_NamedEventsOpen failed with error 0: The operation completed successfully.
10/20/25 10:13:08.591000 | 25476 | ERROR | API | 55-670bdf73 | [ntlog] Failed attaching to named events: is the nt3gd driver loaded and ntservice running ?
